Main page: osu!store and merchandise
Note: These products are no longer available for purchase from the osu!store.
Having trouble with a product from the osu!store? Check if there's an available solution to your problem!
You can use the osu!keyboard configuration utility, available from puush.
Simply extract it to anywhere on your computer, and run the executable!
The rest should be self-explanatory.
If you have any further issues, please feel free to submit a ticket to support@ppy.sh detailing your problem.
This can be due to a few reasons - corrosion between the LEDs and the mainboard, or in certain circumstances with earlier models, faulty LEDs.
Please contact store@ppy.sh for further inquiries.
Rubbing the base of the LED connectors with a small square of aluminium foil will remove most of the residue caused from corrosion.
Corrosive residue usually appears to be blackish-grey, or may appear as strange stains on the metal.
Removing this residue may restore your LED to working condition. If it does, you know how to fix it next time!
This can be tricky to troubleshoot since the osu!tablet is a two-unit solution (the tablet and the pen).
Given that the osu!tablet is a two-unit solution (e.g. tablet and pen), it can be difficult to tell which unit is experiencing issues when things go wrong.
To find out, perform the following steps:
Follow these steps to check to see if your tablet device is functioning normally:
If the tablet's light does not flash, try using a different USB cable — the ones included with the tablet can sometimes be damaged during transit or after extensive use.
Please contact store@ppy.sh for further inquiries.
Follow these steps to check to see if your pen device is functioning normally:
If your tablet unit is functioning properly, placing the pen near the tablet will make the cursor on your screen move.
Please contact store@ppy.sh for further inquiries.
This is a known issue with one of the very first shipments of the osu!go USB sticks, and comes down to the device not being formatted in a manner that works with all PCs.
Despite how complex this may sound, it's actually very easy to fix.
First off, download the package containing the osu!go default files and save it somewhere on your computer.
Follow these steps to prepare your osu!go device under Windows:
Start
menu button and select Disk Management
.This will appear like this in the Disk Management dialog:
To fix this, ensure you have the osu!go device selected, right-click on the RAW partition, and select the Format
option. Choose either NTFS
or exFAT
under the File System
dropdown.
exFAT
will work with more devices, but is slightly slower.
You will need to partition the device from scratch.
Please follow this guide for details on how to do that.
You're almost done!
Unzip the archive we asked you to download earlier (osu!go.zip) into the osu!go drive and you're done!
If you encounter any issues with this process, please send an email to store@ppy.sh and we'd be happy to help you out.